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Service architecture

HUMAN-CENTERED DESIGN for complex service experiences

APPROACH

 

 Helping teams and organizations understand and improve what matters most :

people, processes, interactions & relationships — in and around their organization.

 

Toolkit

Extreme Mapping

Deconstruct practices, processes and relationships through expert observation, analysis and visualization.

Find out more

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Design for Change

Imagine, Build, Test and Adapt new solutions.

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Empathic Research

Better understand human experiences by talking to real humans.

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Transition planning

Integrate & Appropriate new practices and processes to evolve organizational culture

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