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Service Design

HUMAN-CENTERED DESIGN for complex service experiences

APPROACH

 

 Helping organizations understand and improve what matters most :

people, processes & Interactions

to provide customers with better service experiences while building a healthier organisation.

 

Toolkit

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Empathic Research

Better understand human experiences by talking to real humans.

Extreme Mapping

Deconstruct practices, processes and relationships through expert observation, analysis and visualization.

Find out more

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Design for Change

Imagine, Build, Test and Adapt new solutions.

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Transition planning

Integrate & Appropriate new practices and processes to evolve organizational culture

Some pages are still in development.

Want to know how service Design can work for you?

People I’ve worked with