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CREATE MEMORABLE EXPERIENCES

DESIGN CONSULTING for complex contexts

DESIGN STRATEGY

 
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A design-driven framework that gives leadership fresh eyes and ears, and support them through articulating their vision, aligning their aspirations and bringing to life their organization’s best future.

  • Key- stakeholder interviews

  • Organizational diagnostics

  • Landscape review

  • Co-creative strategy workshops

Service Design

 
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What’s essential to your customers is crucial to you.

With a structured Service design process you will get to know your users: discover their aspirations, observe their behaviours and find out about unspoken needs.

From Service ecology mapping to Service blueprints and Customer journey maps, discover insights that will help you build experiences people will remember.

  • Co-design workshops

  • Service ecosystem mapping

  • User behavior interviews

  • Solution design & prototyping

  • Implementation planning

COACHING

 
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Building a design-driven culture happens together. Design coaching helps teams grow together during organizational transformation.

Whether learning new skills like design thinking methods or deploying unprecedented service experiences, creative coaching will help set teams up for success and motivate personal development.

  • Education on design thinking and user research methods

  • Individual and group coaching


People I've worked with