Decode complexity

Build great strategies. Deliver powerful SERVICE experiences.


Service Offer



Be ready for the road ahead with a clear vision alignement and a strong design strategy.

As the pace of change continues to  accelerate, the ability of organizations to adapt is more critical than ever.

Collaborative workshops, organizational analysis, operational diagnostics will allow your organization to prepare for positive change.

Service design

Better understand your users, frame challenges, explore solutions and deploy new services with maximum impact.

Through co-design sessions, service diagnostics and user research, together we'll discover business opportunities and plan your service delivery and client experience from end to end.


New strategies often imply new skills. Design coaching guides individuals and teams in the implementation of strategies so they can drive change and realize their ambitions with confidence.

Whether acquiring new skills such as design thinking methodologies or deploying a new client experience, coaching sessions with an expert motivate personal development and stimulate organizational change.

People I've worked with